Faith
Customer Experience & Sales Expert | Trainer | Admin/VA
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.99/hour ($960.00/month)
Bachelors degree
Last Active
May 25th, 2026 (32 days ago)
Member Since
June 13th, 2020
Profile Description
I am a customer service and sales professional with over 8 years of experience in international companies, including Amazon, Airbnb, Sprint, and Comcast. I specialize in end-to-end customer experience, B2C and B2B sales, and retention strategies.
I also have solid experience in language and process training, management, and administration. Over the years, I’ve trained teams, managed accounts, and consistently improved customer satisfaction and business results.
Skilled in CRM tools, phone/email/chat support, as well as upselling and retention, I bring adaptability, reliability, and rapid learning to every role.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
2 years of experience in leading support teams, monitoring performance, and implementing process improvements. Skilled in reporting, team development, and driving both customer satisfaction and business results.
Customer Support
Experience: 5 - 10 years
8 years of handling global customer support across phone, email, and chat. Skilled in resolving inquiries, troubleshooting, and delivering high CSAT. Experienced with Amazon, Airbnb, Sprint, and Comcast campaigns.
Customer Support » Sales Support
Experience: 2 - 5 years
2 years proven track record in B2C and B2B sales with strong upselling and retention results. Consistently hit and exceeded sales targets while maintaining customer loyalty.
Other Skills
Design » Graphic Design » Instructional Design
Experience: 2 - 5 years
Part of being a Training Specialist is creating an end-to-end training program
Coaching » Training and Development
Experience: 2 - 5 years
3 years in language and process training. Designed and delivered onboarding and skills-upgrade programs that improved team performance and knowledge retention. Strong in coaching individuals to hit KPIs and adapt quickly to new tools and processes.
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tagbilaran City, Bohol
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 32
- Influence: 25
- Steadiness: 29
- Compliance: 15
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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