Current Employment Status:
Hired Part Time on Sep 23, 2025
Hired Part Time on Mar 11, 2026

Justine

E-Commerce Customer Service Manager | Shopify & Dropshipping

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Overview

Looking for full-time work (8 hours/day)

at $7.48/hour ($1,440.00/month)

Bachelors degree

Last Active

June 25th, 2026 (yesterday)

Member Since

May 28th, 2020

Profile Description

I help e commerce and dropshipping brands turn customer service into a growth driver. With 5 years of hands on experience in customer service management and executive assistance, I bring both frontline expertise and operational support to every role.

Customer Service Excellence
- 5 years using Shopify, Gorgias, Zendesk, ReAmaze, Freshdesk, Richpanel, Intercom, and Commslayer
- Skilled in email, live chat, and social support with empathy and speed
- Proven track record of reducing response times and improving customer satisfaction

Review and Community Management
- Experienced in managing customer reviews and comments across Meta Business Suite including Instagram and Facebook, Trustpilot, ---------- , and ProductReview
- Respond to both positive and negative feedback with empathy, professionalism, and brand aligned communication
- Turn customer feedback into insights that help improve products, service, and brand reputation

Team and Operations Support
- Assisted in onboarding, training, and supporting remote teams
- Created SOPs, knowledge bases, and performance tracking tools
- Compiled KPI reports such as first response time, resolution time, and refund rates for store owners

I free business owners from customer service headaches by delivering reliable support, improving team efficiency, and optimizing systems. My goal is to keep your customers happy while you scale with confidence.