Executive & Healthcare Virtual Assistant |HIPAA - trained|Operations, Admin & Cl

Providing professional phone support since 2017, handling high-volume inbound and outbound calls. Skilled in resolving customer inquiries, troubleshooting issues, managing accounts, processing orders, and ensuring excellent client satisfaction. Experienced in de-escalating complex situations while maintaining professionalism and efficiency.

Experienced in managing patient accounts and supporting healthcare operations while strictly following HIPAA guidelines. Skilled in contacting providers to verify conditions, collecting necessary documentation, updating medical records, managing billing and insurance accounts, and ensuring accurate, confidential record-keeping. Proficient in coordinating with providers, handling fax/email documentation, and maintaining smooth communication between clients and insurers.

Executive Assistant | HR, Administration & Office Operations While serving as the sole Human Resource representative for both the Philippines and China offices, I managed full-cycle HR functions including payroll, recruitment, employee relations, documentation, and compliance. I independently handled all HR operations for the company, ensuring smooth workforce management across locations. Due to manpower adjustments, I also took on administrative and receptionist responsibilities, managing front desk operations, handling enquiries, coordinating schedules, and supporting day-to-day office activities. Recognising my adaptability and resourcefulness, the Vice President appointed me as his Executive Assistant. I supported him with office rental operations by communicating with prospective clients, scheduling meetings, conducting office viewings, and preparing lease agreements and contracts. I ensured all documentation was organised and professionally managed from initial enquiry through contract completion.

Provided comprehensive administrative support while managing full HR functions, including payroll, recruitment, employee records, and compliance. Handled day-to-day office coordination, scheduling, documentation, and internal communications to ensure smooth operations. Supported management with reporting, employee concerns, and organisational processes while maintaining confidentiality and accuracy.

Experienced in managing client accounts, maintaining accurate records, and ensuring seamless communication between clients and the company. Skilled in tracking account activities, updating client information, coordinating services, resolving issues, and supporting billing, collections, and retention efforts to enhance customer satisfaction and loyalty.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with over 13 years of experience since college (2010–present). Skilled in creating professional documents, spreadsheets, reports, presentations, and managing emails. Able to use advanced features such as formulas, pivot tables, charts, mail merges, and calendar coordination to streamline administrative, healthcare, and executive tasks efficiently.

Experienced in using Avaya communication systems since 2017 to handle high-volume inbound and outbound calls. Skilled in call routing, transfers, conference calls, voicemail management, and efficiently navigating call queues. Proficient in using Avaya tools to log interactions, track customer issues, and ensure smooth, timely communication with clients and internal teams.

Trained and experienced in HIPAA regulations, ensuring strict confidentiality and proper handling of patient information. Skilled in managing medical records, verifying insurance details, and coordinating healthcare documentation while maintaining compliance with privacy and security standards.