Customer Support, Marketing & Operations Virtual Assistant | 8+ Years Experience

Overview

Looking for full-time work (8 hours/day)

at $9.60/hour ($1,856.00/month)

3rd Year College Undergrad of BS Medical Technology

Last Active

July 6th, 2026 (3 days ago)

Member Since

July 24th, 2019

Profile Description

I am a reliable and detail-oriented Customer Support & Virtual Assistant with over 8 years of experience supporting service-based and ecommerce businesses remotely. I specialize in customer service, lead response, CRM management, appointment scheduling, and administrative support, with strong availability for graveyard/night shifts.

I have extensive experience handling live chat, email, and phone support, responding to inquiries promptly and professionally while maintaining excellent customer experience standards. I am skilled in CRM and ticketing systems such as GoHighLevel, Gorgias, and Gladly, where I manage leads, update client records, track follow-ups, and schedule appointments accurately.

My background includes working in fast-paced, high-volume environments, where attention to detail, speed, and clear communication are critical. I am comfortable being the first point of contact for clients, handling escalations with empathy, and ensuring no lead or message is missed, especially during after-hours operations.

I am highly organized, tech-savvy, and experienced in remote work best practices, including calendar and inbox management, documentation, reporting, and cross-functional coordination. I have a dedicated home office, stable high-speed internet with backup, and a strong commitment to punctuality and reliability.

I am currently seeking a long-term remote role where I can contribute my skills in customer service, administration, and lead management while supporting business growth.

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