Alyssa

Customer Support Specialist | Shopify, Freshdesk & E-commerce Support | 4+ Years

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Overview

Looking for part-time work (4 hours/day)

at $7.14/hour ($680.00/month)

Bachelors degree

Last Active

June 11th, 2026 (3 days ago)

Member Since

June 20th, 2019

Profile Description

Hi, I'm Alyssa. For the past 4+ years, I've helped e-commerce and service-based businesses deliver excellent customer experiences through fast, accurate, and professional support. I currently manage 100+ customer tickets daily, handling order issues, refunds, shipping concerns, and product inquiries while consistently meeting SLA targets.

What I can help you with:
- Customer support via email (Freshdesk)
- Order, refund, and shipping issue resolution (Shopify, StoreFeeder)
- Product listing validation and data entry
- Ticket and inbox management
- Admin and operations support
- Task and workflow coordination (Asana, Trello, Google Workspace)

I'm reliable, detail-oriented, and experienced in handling high workloads
while maintaining quality, accuracy, and efficiency.

Top Skills

Marketing » CRM » Freshdesk

Experience: 2 - 5 years

I handle 100+ tickets daily using Freshdesk, maintaining high SLA compliance while resolving customer inquiries, order issues, and escalations quickly and accurately.

Other Skills

E-Commerce » Shopify

Experience: 1 - 2 years

Hands-on experience processing orders, refunds, and shipping escalations using Shopify across multiple client queues in a high-volume support environment.

Office and Administration » Attention to Detail

Experience: 2 - 5 years

High-level accuracy in cross-referencing complex technical specifications where one wrong digit can lead to operational errors.

Office and Administration » Google Workspace

Experience: 5 - 10 years

Proficient in using Google Sheets and Docs for operational tracking, internal reporting, and maintaining accurate digital records.

Office and Administration » English Proficiency

Experience: 10+ years

Excellent written and verbal communication skills, capable of handling complex customer inquiries and internal reporting with professional clarity.

Project Management » Trello

Experience: Less than 6 months

Used Trello to coordinate tasks and deliverables across multiple client projects, tracking progress and ensuring deadlines are consistently met.

Project Management » Asana

Experience: 1 - 2 years

Advanced use of Asana to track daily tasks, manage team milestones, and ensure project deliverables are met without supervision.

Basic Information

Age
29
Gender
Female
Website
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Address
Lipa City, Batangas
Tests Taken
IQ
Score:  102
DISC
Dominance: 33
Influence: 8
Steadiness: 21
Compliance: 38
English
C2(Advanced/Mastery)
Government ID
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