Business Analyst | Reporting & Dashboard Specialist | Project Management | Servi

Data Analysis – Analyzing business data to identify trends, opportunities, and actionable insights for decision-making. Business Analytics – Transforming raw data into meaningful reports and recommendations that support business growth. Report Generation – Creating accurate and timely reports to monitor performance, track KPIs, and support management decisions. Dashboard Development – Designing interactive dashboards that provide real-time visibility into key business metrics. Advanced Microsoft Excel – Utilizing formulas, Pivot Tables, data modeling, and automation techniques to manage and analyze large datasets.

Project Management – Planning, coordinating, and monitoring projects to ensure successful delivery within scope and timelines. ServiceNow Administration – Managing workflows, incidents, service requests, reports, and process improvements within ServiceNow. Smartsheet Management – Building project trackers, dashboards, workflows, and reports to improve project visibility and collaboration. Data Visualization – Presenting complex information through charts, graphs, and dashboards for easier interpretation. Business Intelligence – Collecting and analyzing business data to support strategic planning and operational improvements. KPI Monitoring – Tracking performance indicators to measure success and identify areas for improvement. Database Management – Maintaining data accuracy, integrity, and accessibility across various business systems. Statistical Analysis & Forecasting – Using historical data and analytical techniques to predict trends and support planning. Process Improvement – Identifying inefficiencies and implementing solutions that enhance productivity and operational performance. Stakeholder Management – Collaborating with teams, leaders, and clients to ensure alignment and successful project outcomes. Knowledge Management – Organizing, maintaining, and optimizing documentation and knowledge repositories for business users.

Customer Service Operations – Delivering high-quality support while ensuring customer satisfaction and issue resolution. Technical Support – Troubleshooting technical issues and providing effective solutions across multiple platforms. Documentation & Process Mapping – Creating clear procedures, workflows, and process documentation to support operations.

Adobe Photoshop – Designing professional graphics, presentations, marketing materials, and visual content.

Training & Presentation Development – Creating and delivering engaging training sessions, presentations, and learning materials.