Customer Experience Team Lead | E-commerce Specialist (Shopify, Gorgias, Zendesk

Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($636.35/month)

High school diploma

Last Active

June 28th, 2026 (today)

Member Since

July 17th, 2018

Profile Description

I’m a detail-oriented Customer Experience Team Lead with over 10 years of experience helping e-commerce, travel, and administrative operations run smoothly. I thrive on optimizing workflows and leading high-performing teams to deliver seamless service across Email, Chat, and SMS channels.

What I Bring to the Table:

E-commerce Operations: Deep experience with Shopify, Gorgias, and Zendesk. Skilled in order processing, returns management via Loop Returns, and shipping logistics through ShipStation and Flexport.

Leadership & Strategy: I’ve managed hybrid teams, created clear SOPs, and monitored KPIs to keep performance at its peak.

Proven Results: Recognized four times as "Team of the Month" and consistently maintained a 95% Service Recovery rate.

Specialized Support: Experienced in B2B sales support and technical order validation, including handling Rx orders via RxWizard.

Travel & Admin: Three years navigating complex global distribution systems for flights, hotels, and car rentals.

Tools & Tech I Use:

CRM & Helpdesk: Gorgias, Zendesk, Kustomer, Solidus
Productivity & AI: Asana, Google Workspace, Slack, ChatGPT, Claude AI
Finance & Design: Stripe, Braintree, Canva, Loom

I’m passionate about helping business owners scale by managing the complexities of inboxes, coaching teams, and handling day-to-day operations. Whether you need a high-level lead to oversee your CX department or a hands-on specialist to manage daily workflows, I’m ready to help your business grow.