VA, SEO, Infusionsoft, Shopify Management, Customer Support

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

February 20th, 2025 (yesterday)

Member Since

May 26th, 2011

Profile Description

With nearly five years of experience in customer support, I have successfully managed various challenges related to online shop order processing and operations. My expertise includes resolving shipping delays, handling product issues and damages, managing tracking concerns, and processing returns and refunds. I am also skilled in professionally handling difficult or irate customers. Additionally, I have collaborated with suppliers to manage product inventory, assist with new product additions, and address concerns such as incorrect or damaged items, supplier-initiated returns and refunds, and tracking inquiries.I also have experience working with dropshipping businesses using Shopify, including order fulfillment, customer support, and store management. I am proficient in using Oberlo and Dropified for order fulfillment, though I can also manage orders manually if required.I hold a Bachelor of Science in Information Technology, equipping me with strong technical skills. I have experience managing and maintaining websites, particularly WordPress, including manual installations, theme and plugin configuration, and troubleshooting. While I prefer working with and optimizing existing WordPress themes rather than building them from scratch, I am capable of handling various website management tasks. Additionally, I am knowledgeable in server and WHM management, including domain setup, email creation, troubleshooting, and DNS configuration.As a tech-savvy professional, I quickly adapt to new software, platforms, and tools. I am a fast learner, capable of working independently with minimal supervision. I enjoy troubleshooting and solving technical issues on my own, though I am resourceful enough to seek solutions when Upgrade to see actual info addition to my technical expertise, I possess strong virtual assistant skills. I am proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) and have experience in research, data entry, content uploading, and general administrative support.While I may not be an all-in-one expert, I am eager and highly capable of learning new skills at a fast pace. I am always open to new challenges and opportunities for growth.