Alfred

STR Property Manager, Guest Communications, Guest Reservations, Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $8.29/hour ($1,600.00/month)

Bachelors degree

Last Active

June 4th, 2026 (20 days ago)

Member Since

January 6th, 2018

Profile Description

I’m a Guest Reservations and Short-Term Rental Support Specialist with 15+ years in customer service and 8 years focused on Airbnb and vacation rental management. I manage the full guest journey from pre-booking inquiries and upselling to mid-stay support, issue resolution, and post-checkout follow-ups, consistently helping properties maintain smooth operations and 5 star reviews.

I’m experienced in high-volume guest communication, escalations, billing, reservations, order processing, review management, and back-office support. I work confidently with tools like Guesty, Hostaway, Breezeway, Salesforce, Zendesk, Slack, Google Workspace, and Stripe, and I’m comfortable troubleshooting smart locks, keyless entry systems, and other property tech remotely.

Detail-oriented, proactive, and tech-savvy, I focus on protecting revenue, preventing negative reviews, and delivering outstanding guest experiences that help property managers grow.

Top Skills

Professional Services » Management Services » Property Management

Experience: 5 - 10 years

I am a Guest Reservations & Short-Term Rental Support Specialist with 8 years dedicated to Airbnb and vacation rental management. I am experienced with platforms and tools such as Guesty, Hostaway, Breezeway, Salesforce, Zendesk, Freshdesk, Slack, Google Workspace, Google Drive, Google Meet, RingCentral, ClickUp, Bill.com, Stripe, and ADP. I am also knowledgeable in smart property technologies including keyless entry systems, remote access systems, smart thermostats, package locker systems, and IoT leak sensors, allowing me to confidently assist guests and troubleshoot remotely.

Real Estate » Short Term Rentals

Experience: 5 - 10 years

I am a Guest Reservations and Short-Term Rental Support Specialist with 8 years of experience dedicated to property short or long term rentals through Airbnb, Vrbo, Expedia Group, Booking.com, and direct bookings.

Customer Support » Customer Service

Experience: 10+ years

I have 12 years of experience working in BPO companies as a Customer Service Representative. My expertise includes billing and account management, order processing, escalations, reservations and booking management, lead generation, outbound sales, appointment setting, review moderation, administrative support, and back-office operations. I consistently follow company policies while maintaining a strong commitment to delivering 100% customer satisfaction.

Other Skills

Basic Information

Age: 40

Gender: Male

Website: Sign Up with Pro Account to View

Address: San Fernando, Pampanga

Tests Taken: DISC
Dominance: 40
Influence: 9
Steadiness: 16
Compliance: 35: English
C2(Advanced/Mastery)