Current Employment Status:
Hired Part Time on Dec 18, 2022
Real Estate Client Concierge since 2017
-Handled Socal, Norcal and Florida regions-used multiple CRM's for different Regions- Excellent in booking appointment, 2-3 appointments per day- Excellent in nurturing old leads and lead them to sales-Punctual, hard-working, fast learner and values Integrity the most.
Communicating with different types of customers helped me expound my knowledge in providing great customer service and being a technical service representative for Sony Electronics and Comcast helped me enhance my skills in resolving their issues over the phone. I have determined that communication skills knowing by heart is very essential and I have proven it well.Tasks that made me even better are the following details;
Sony Electronics
-Providing excellent customer service for all electronic and networking devices.-Setting up appointments for repair.-Ordering parts and extended warranties for sales.-Technical support for hook ups and networking issues
Comcast
-Technical concerns for video issues.-Billing inquiries-Sales for another line of businesses such as internet, phone, cable line and home security.-Setting up dispatch for repair concerns.-Chat support for technical issue
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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