I offer a unique blend of frontline expertise and administrative team leadership perfectly suited for your remote operations.
Before my promotion to leadership, I spent a year as a Chat and
10 consecutive Monthly Top Agent awards
100% Quality Assurance (QA) average
90% Customer Satisfaction (CSAT) rating for the entire year
Driven by these metrics, I was promoted to BPO Team Leader within the same Line of Business (LOB), a role I have held for the past two years. Beyond resolving escalated logistics and financial disputes, I manage critical administrative and backend tasks, including team performance tracking, quality auditing, process documentation, and shift scheduling.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 6 months - 1 year
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ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.