Customer & Technical Support Specialist | 2 Years Ex-BPO (iQor - Metro by T-Mobi

Overview

Looking for part-time work (5 hours/day)

at $2.79/hour ($336.00/month)

High school diploma

Last Active

June 15th, 2026 (11 days ago)

Member Since

June 15th, 2026

Profile Description

??Hi, I’m Noel Ponio! I am a seasoned Customer Service and Technical Support Professional with 2 years of solid BPO experience at iQor, where I handled one of the biggest US telecommunications accounts (Metro by T-Mobile).
??If you are looking for a remote specialist who can hit the ground running without weeks of basic training, I bring call-center quality performance straight to your online business. I am highly adept at navigating complex databases, handling billing inquiries, and executing step-by-step technical troubleshooting while maintaining excellent customer satisfaction scores.
??Having spent 2 years in a fast-paced BPO environment, I am already trained to work under minimal supervision, adhere strictly to SLAs, and adapt quickly to any proprietary software or tools. Let’s make your operations smoother and your customers happier!
??Skills & Core Competencies:
??Customer Support: Omnichannel Support (Inbound/Outbound Calls, Email, and Chat)
??Technical Troubleshooting: Device troubleshooting, account provisioning, and service activation
??Financial Admin: Billing management, account modifications, processing refunds/credits
??Soft Skills: Active listening, empathy, de-escalation, and high fluency in English
??Tools & Tech Stack Handled:
??Telephony & VoIP Systems: Avaya (Intake management, call routing, queue handling)
??CRM & Database Management: Proprietary Telco CRMs / Magenta System (Account verification, data entry, customer history tracking)
??Productivity & Communication: Google Workspace (Docs, Sheets, Drive), Microsoft Office, Slack
??Adaptable To: Zendesk, Freshdesk, HubSpot, RingCentral, and Dialpad (Fast learner of any modern online tool)
??Work History / Experience:
??Customer & Technical Support Representative
?iQor Philippines | ( ---------- )
??Handled front-line customer service and complex technical troubleshooting for Metro by T-Mobile US customers for 2 years.
??Managed inbound/outbound calls via Avaya and navigated proprietary CRM platforms (Magenta) to update accounts, process billings, and resolve device/network issues.
??Maintained top-tier performance metrics (CSAT, AHT, and First Resolution Rate) by providing efficient and empathetic support.