Marvin

IT Service Desk | Active Directory | ServiceNow | Chat & Email Support

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Overview

Looking for part-time work (4 hours/day)

at $3.05/hour ($288.00/month)

Bachelors degree

Last Active

May 19th, 2026 (29 days ago)

Member Since

May 17th, 2026

Profile Description

IT Service Desk Analyst with 4+ years of experience in IT support and customer service environments.
I handle chat, email, and ticket-based support in a production environment using ServiceNow and Active Directory. My daily tasks include password resets, account unlocks, group management, VPN troubleshooting, and basic system support following KB/SOP procedures.
I am experienced working under SLA requirements and handling production tickets with accuracy and speed. I am also comfortable with escalation handling and basic coordination tasks.
I am looking for remote or part-time IT support, helpdesk, or chat/email support roles where I can contribute immediately using my current skills.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

I have over 4 years of experience in IT Service Desk and Technical Support in enterprise environments. I handle chat, email, and ticket-based support using ServiceNow and other ticketing systems. My responsibilities include troubleshooting Windows OS issues, VPN connectivity, user account management, password resets, and Active Directory administration. I am experienced in resolving incidents within SLA and escalating complex issues to higher support teams when needed.

Customer Support » IT

Experience: 2 - 5 years

Software » Network Administration » Active Directory

Experience: 2 - 5 years

Other Skills

Basic Information

Age: 36

Gender: Male

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Address

Tests Taken: None

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