Customer Support Specialist | 3 Years BPO Experience | VA & Technical Support Pr

Experienced in troubleshooting mobile devices, network connectivity, streaming services, account security, and billing issues. Skilled in guiding customers through technical solutions while delivering excellent customer service and maintaining high quality standards.

Experienced in providing excellent customer service by resolving inquiries, handling billing and account issues, de-escalating concerns, and delivering effective solutions with empathy and professionalism.

Experienced in providing flight booking and sales support by assisting customers with reservations, itinerary changes, cancellations, and rebooking requests. Skilled in managing complex travel arrangements, resolving booking issues, and recommending suitable travel options while ensuring accuracy and excellent customer service. Adept at handling high-volume inquiries, maintaining booking precision, and delivering a seamless customer experience.

Experienced in providing customer and sales support for mobile services, including assisting customers with account inquiries, billing concerns, service plans, device troubleshooting, and technical issues. Skilled in identifying customer needs, recommending suitable products and services, resolving concerns efficiently, and delivering exceptional customer experiences while meeting performance and sales goals.