Ronnie
Operations Expert | Customer Support & Sales Specialist
Verified
Overview
Looking for any work (8 hours/day)
at $6.64/hour ($1,280.00/month)
Bachelor's degree
Last Active
June 15th, 2026 (9 days ago)
Member Since
May 8th, 2026
Profile Description
10+ Years Experience in Customer Service, Coaching, Quality Assurance, and Sales.
Demonstrated expertise in mentoring agents, resolving complex customer issues, and enhancing team performance through data-driven improvements. Strong communication skills focused on customer satisfaction and operational excellence.
1. Extensive Experience: Nearly a decade of experience across major BPO firms including iQor, Valor Global, and Sutherland.
2. Leadership & Coaching: Proven track record as an Associate Coach and Subject Matter Expert, focusing on agent mentorship and training.
3. Problem Solving: Specialized in handling complex customer concerns and escalations while maintaining quality standards.
4. Performance Driven: Experienced in analyzing performance metrics to identify workflow improvements and conducting workshops to boost productivity.
5. Sales Expertise: Skilled in customer engagement, solution presentation, and closing sales opportunities.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Customer Support » Sales Support
Experience: 1 - 2 years
Office and Administration » Quality Assurance
Experience: 1 - 2 years
Other Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Customer Support » Sales Support » Flight Booking
Experience: 2 - 5 years
Customer Support » Sales Support » Ticket Booking
Experience: 2 - 5 years
E-Commerce » Order processing » Order Tracking
Experience: 1 - 2 years
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- General Mariano Alvarez, Cavite
- Tests Taken
- IQ
- Score: 108
- DISC
- Dominance: 21%
- Influence: 34%
- Steadiness: 25%
- Compliance: 20%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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