Myla
HIPAA-Certified Medical Virtual Assistant | Patient Scheduling | U.S. Healthcare
Verified
Overview
Looking for full-time work (6 hours/day)
at $3.83/hour ($547.20/month)
Bachelor's degree
Last Active
June 20th, 2026 (today)
Member Since
May 7th, 2026
Profile Description
Experienced Operations Support Analyst and U.S. Healthcare Customer Health Advocate with 11+ years of background in customer service, healthcare support, and B2B operations. Recently supported UnitedHealthcare (Optum) members as a Customer Health Advocate, handling high-volume patient inquiries, benefits guidance, and sensitive healthcare communications. Strong experience in fast-paced environments requiring phone-based support, documentation accuracy, and multi-system navigation.
Recently completed Clinovate Virtual Training for Medical Administrative Tasks (May 6, 2026) and obtained HIPAA Certification, strengthening capability for virtual medical administrative support roles including patient scheduling, phone handling, documentation, and confidential healthcare communication.
Top Skills
Customer Support » Healthcare
Experience: Less than 6 months
Provided patient-centered support similar to medical administrative functions, including guidance on healthcare services and next steps.
Customer Support » Customer Service
Experience: Less than 6 months
Managed customer information updates and ensured data accuracy and compliance Handled inbound and outbound calls to assist customers with orders, returns, and inquiries.
Office and Administration » Operation Management
Experience: Less than 6 months
Managed contract fulfillment for corporate and educational clients using Salesforce
Other Skills
Basic Information
- Age
- 47
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Santa Rosa, Laguna
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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