Florejane

Customer Service Specialist | Fraud Detection | Multi-Channel Support

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Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelors degree

Last Active

June 5th, 2026 (5 days ago)

Member Since

May 3rd, 2026

Profile Description

Customer Service Professional with 6+ years of experience in financial services, healthcare, and operations support. Skilled in handling customer concerns through voice, chat, and email while maintaining high customer satisfaction and compliance standards. Experienced in fraud detection, risk mitigation, data entry, and account resolution. Recognized as a Fraud Champion and awarded Risk Hero twice for excellence in fraud prevention. Known for strong attention to detail, adaptability, and delivering quality customer support.

Top Skills

Customer Support » Phone Support

Experience: 2 - 5 years

Experienced in inbound and outbound customer support, handling account concerns, billing issues, and service inquiries with professionalism and empathy.

Customer Support » Customer Service

Experience: Less than 6 months

Over 6 years of experience in customer service handling voice, chat, and email support for financial and healthcare accounts. Skilled in resolving customer concerns, billing inquiries, account issues, and fraud-related cases while maintaining high customer satisfaction and compliance standards. Experienced in risk detection, problem-solving, and multi-tasking in fast-paced environments.

Customer Support » Customer Service » Fraud detection

Experience: 2 - 5 years

Experienced in identifying suspicious customer activities and documents, escalating potential fraud cases, and supporting risk prevention processes.

Other Skills

Customer Support » Chat Support

Experience: 6 months - 1 year

Skilled in managing multiple chat conversations simultaneously, resolving customer issues efficiently while maintaining response time and quality standards.

Basic Information

Age
30
Gender
Female
Website
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Address
Tests Taken
None
Government ID
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