General Virtual Assistant / Executive Virtual Assistant / E-Commerce (Shopify and

Managed Amazon store operations including product listings, inventory monitoring, order processing, and customer support. Optimized product titles, descriptions, keywords, and images to improve product visibility and search rankings. Conducted product research and competitor analysis to identify trending and profitable products. Handled customer inquiries, returns, and order concerns professionally while ensuring high customer satisfaction. Assisted with Amazon Seller Central tasks, inventory updates, and store maintenance to support smooth daily operations and business growth.

Managed daily Shopify store operations including product listings, inventory management, order fulfillment, and customer support. Optimized product titles, descriptions, pricing, and images to improve store performance and increase conversions. Conducted product research and competitor analysis to identify trending products and market opportunities. Handled customer inquiries, returns, and order tracking while maintaining a positive shopping experience. Assisted in managing Shopify apps, updating store content, and improving website layout to ensure smooth operations and customer satisfaction.

Managed and organized business emails to ensure timely communication and efficient workflow. Handled inbox management, responded to customer and client inquiries, prioritized important messages, and maintained professional communication at all times. Assisted with scheduling meetings, organizing email folders, and following up on tasks and appointments. Maintained accuracy, confidentiality, and strong attention to detail while handling daily email operations. Helped improve productivity by keeping communications organized, responding promptly, and ensuring no important messages or deadlines were missed.

Managed logistics and fulfillment operations for e-commerce stores to ensure smooth and timely delivery of customer orders. Coordinated order processing, shipment tracking, inventory updates, and communication with suppliers, couriers, and fulfillment partners. Monitored delivery schedules and resolved shipping issues to maintain customer satisfaction and operational efficiency. Maintained accurate inventory records, tracked stock levels, and assisted in restocking products to prevent delays and overselling. Supported daily logistics operations by organizing shipment details, monitoring order statuses, and ensuring efficient coordination between warehouse, suppliers, and customers.

Provided professional and timely support to customers through live chat platforms by answering inquiries, resolving issues, and assisting with orders and account concerns. Delivered accurate information about products, services, and company policies while maintaining a positive and customer-focused approach. Handled multiple customer conversations efficiently in a fast-paced environment while ensuring high customer satisfaction. Escalated complex concerns when necessary, maintained detailed records of interactions, and contributed to improving the overall customer experience through clear communication and problem-solving skills.