Operations & Account Management | STR | Property Management | Scheduling | Quali

When things get chaotic, I'm the one who keeps communication from breaking down. I've coordinated between cleaning crews, property managers, resort staff, and remote clients — translating operational realities into clear, actionable updates so nothing falls through the gaps and no one's left guessing

Served as the main point of contact between clients and service teams, delivering real-time operational updates, managing expectations, and resolving issues before they escalated.

I don't just flag problems, I solve them and build the process so they don't repeat. Whether it's a scheduling gap, a supplier issue, or a team coordination breakdown, my instinct is to fix it, document it, and make sure the system handles it next time

Coordinated property operations remotely across STR accounts and on-site at a hospitality property — covering staffing, scheduling, maintenance coordination, and guest experience from end to end.

Managed 2 STR properties on Airbnb and Booking.com, handling listing management, guest communication, turnover coordination, and pricing. Also coordinated turnovers and quality control remotely across multiple U.S.-based STR properties, managing scheduling and task tracking across 20-50 units.

Managed daily scheduling across multiple properties and teams, cross-checking calendars to prevent gaps, missed turnovers, and back-to-back reservation conflicts. High accuracy under time pressure is non-negotiable in this work.

I've managed operations across hospitality and remote property management, coordinating staff, schedules, vendors, and clients simultaneously. Accuracy and follow-through are non-negotiable because in operations, the details protect the business.