Customer Support Specialist | Healthcare Operations | Escalation & Documentation

Overview

Looking for full-time work (8 hours/day)

at $4.80/hour ($909.09/month)

Bachelors degree

Last Active

June 5th, 2026 (13 days ago)

Member Since

April 2nd, 2026

Profile Description

I am a customer service and healthcare BPO professional with experience handling U.S. clients in fast-paced support environments. I specialize in email, chat, and voice support, with a strong background in resolving escalations, managing sensitive customer concerns, and ensuring accurate documentation.

I have hands-on experience in healthcare-related processes such as scheduling, insurance verification, and patient support coordination. I am comfortable working with performance targets, following strict procedures, and maintaining professionalism even in high-pressure situations.

I previously worked in roles such as Operations Supervisor and Subject Matter Expert, where I supported agents, handled escalated concerns, and ensured service quality standards were consistently met.

I am now seeking a remote role where I can apply my customer service expertise, strong communication skills, and problem-solving ability to deliver excellent customer experiences.

Core Skills
Customer Support (Email / Chat / Voice)
Escalation Handling & Complaint Resolution
Healthcare BPO Support (Scheduling, Insurance Basics)
Documentation & Reporting
Time Management & SLA Compliance
U.S. Client Communication

Work Style
Detail-oriented and reliable
Calm and professional with difficult customers
Fast learner with new systems/tools
Comfortable working U.S. time zones
Strong written and verbal communication