Technical and Customer Service Representative

Proficient in using Intuit QuickBooks for managing customer accounts, documenting transactions, and ensuring accurate financial records. Experienced in integrating QuickBooks into daily customer service and technical support workflows, including billing inquiries, account adjustments, and compliance with privacy protocols. Skilled at maintaining organized records, reconciling data, and supporting clients with clear, efficient solutions that enhance operational accuracy and customer satisfaction.

Experienced in using Epic electronic health record (EHR) systems to manage patient scheduling, healthcare inquiries, and appointment coordination. Skilled in navigating Epic modules to update patient information, process rescheduling requests, and ensure HIPAA compliance. Delivered compassionate, efficient support by resolving patient concerns, maintaining accurate documentation, and streamlining communication between patients and providers. Adept at balancing high call volumes with attention to detail, ensuring both operational accuracy and patient satisfaction.