Workforce management leader with 15+ years’ experience in capacity planning, reporting, and process improvement across global BPO and tech organizations. Proven track record in optimizing resources, implementing cost-effective tools, and standardizing processes to improve performance. Skilled in scheduling strategies, data analysis, and operational excellence to deliver actionable insights that drive business success.
Experience: 10+ years
Experience: 10+ years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 10+ years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
I can automate simple tasks in MS Excel
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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