Sales & Customer Support VA | 10+ Years Experience

I have extensive experience in Technical Support within the BPO industry, assisting customers with troubleshooting internet, device, and service-related issues. I guide clients step-by-step, identify root causes, and provide clear solutions to resolve concerns efficiently. I am comfortable using CRM tools, documenting cases accurately, and meeting performance metrics while maintaining high customer satisfaction.

I have over 10 years of experience in Customer Support, Sales Support, and Account Retention within the BPO industry. I’ve assisted customers with inquiries, supported sales processes, handled objections, and implemented retention strategies to reduce cancellations. I focus on building strong relationships, resolving concerns efficiently, and driving customer loyalty while meeting performance targets.

I have over 10 years of customer service experience in the BPO industry, handling inbound and outbound accounts. I’ve assisted customers with billing concerns, technical support, appointment setting, and sales, ensuring issues are resolved efficiently and professionally. I’m skilled in active listening, problem-solving, handling escalations, and meeting KPIs while maintaining high customer satisfaction.