Donita

Healthcare Support & Customer Service Specialist | Medical Records Retrieval | A

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.94/hour ($1,344.00/month)

Bachelor's degree

Last Active

June 4th, 2026 (3 days ago)

Member Since

February 4th, 2026

Profile Description

I am a detail-oriented and reliable professional with over three years of experience in healthcare support, customer service, and medical records operations. I have worked with U.S. healthcare providers, insurance members, and medical facilities, handling customer inquiries, claims and billing concerns, eligibility & benefit verification, and medical records retrieval while maintaining accuracy, professionalism, and HIPAA compliance.

My experience includes managing high-volume workloads, conducting provider research, coordinating medical record requests, resolving customer concerns, and delivering exceptional service through phone, email, and chat support. I am highly organized, proactive, and comfortable working independently in remote environments.

I take pride in being dependable, responsive, and committed to delivering high-quality work. My goal is to help businesses streamline operations, provide excellent customer experiences, and achieve their objectives efficiently.

Top Skills

Office and Administration » Admin Data Processing » Records Retrieval

Experience: 1 - 2 years

Professional Services » Medical Services » HIPAA Compliance

Experience: Less than 6 months

Other Skills

Customer Support » Insurance » Medical Insurance

Experience: 2 - 5 years

Office and Administration » Attention to Detail

Experience: 2 - 5 years

In my previous capacity as a Chart Retrieval Agent, I consistently facilitated the acquisition of patients' medical records for CMS projects, ensuring meticulous data handling essential for compliance.

Office and Administration » Problem Solving

Experience: 2 - 5 years

Office and Administration » Work Ethics

Experience: 2 - 5 years

Office and Administration » Microsoft Excel

Experience: 1 - 2 years

Office and Administration » Microsoft Word

Experience: 1 - 2 years

Office and Administration » Time Managment

Experience: 2 - 5 years

Attending a customer in a call while attending another client's concern via chat.

Basic Information

Age: 23

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 100: DISC
Dominance: 46%
Influence: 18%
Steadiness: 18%
Compliance: 18%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”