Kenmel

Customer support and Social media manager

Verified

mark as hired

Overview

Looking for any work (8 hours/day)

at $2.15/hour ($416.00/month)

Associates degree

Last Active

July 25th, 2026 (today)

Member Since

January 24th, 2026

Profile Description

I have four years of BPO experience in customer support via phone, chat, and email.
I am skilled in using CRM tools such as Salesforce, Oracle, Zendesk, Slack, Notion, and Intercom.

I’ve handled billing inquiries, plan upgrades, payment method updates, ticket escalation, product replacements, refunds, and order tracking, mainly supporting e-commerce, social media, streaming platforms, and carpark services. I’m used to managing high volumes while keeping responses clear and efficient.

I also have strong knowledge in monetization, community guidelines, basic ads, and strategies for improving reach, engagement, and community growth. I’m confident in my ability to create and manage content that attracts audiences and maintains consistent engagement.

I also have strong knowledge of Facebook, TikTok, and YouTube platforms, including messaging, engagement, reach, hashtags, likes, comments, and community growth.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 5 - 10 years

Other Skills

Marketing » Social Media Management

Experience: Less than 6 months

I managed my own social media pages as I am a content creator myself for 5 years

Basic Information

Age: 38

Gender: Male

Website: Sign Up with Pro Account to View

Address: Taguig, National Capital Region (NCR)

Tests Taken: DISC
Dominance: 4
Influence: 3
Steadiness: 2
Compliance: 3: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”