Weena

Customer Support | Email & Chat | Gaming & SaaS

Verified

mark as hired

Overview

Looking for work (0 hours/day)

at $0.00/hour ($0.00/month)

Bachelor's degree

Last Active

April 19th, 2026 (53 days ago)

Member Since

January 19th, 2026

Profile Description

I’m a non-voice Customer Support & Operations Specialist with 8+ years of experience supporting gaming, finance, and digital platforms through email, chat, ---------- , and ticketing systems. I handle high-volume inboxes, case investigations, escalations, and workflow coordination from inquiry to resolution.

I’m detail-oriented, reliable, and experienced in request triage, follow-ups, and documentation to keep processes organized and on time. I work fully remote and am looking for a long-term, stable role.

Key skills:
• Non-voice customer support (email, chat, tickets)
• Inbox management & request triage
• Case ownership, investigation & escalation
• Bug reporting & QA coordination
• App store review & feedback handling
• Documentation & workflow tracking

Top Skills

Marketing » CRM » WORKetc

Experience: 2 - 5 years

Highly experienced in independent remote work, time management, and maintaining productivity and reliability across time zones.

Customer Support » Email Support

Experience: 5 - 10 years

8+ years of experience providing written customer support through chat, email, and ticket systems for global clients, resolving inquiries and maintaining high service quality.

Customer Support » Sales Support » Account Retention

Experience: 5 - 10 years

Focused on building trust through empathetic communication, accurate resolution, and consistent follow-up to improve retention and customer loyalty.

Other Skills

Basic Information

Age: 43

Gender: Female

Website: Sign Up with Pro Account to View

Address: tanza, cavite

Tests Taken: IQ
Score: 93: DISC
Dominance: 44%
Influence: 20%
Steadiness: 23%
Compliance: 13%: English
C1(Advanced)