Dynamic and results-driven Customer Service, Sales, and Technical Support Professional with over 7 years of experience in telecommunications, e-commerce, utilities, and healthcare accounts. Recognized as a top performer with a strong track record in exceeding KPIs, driving sales, resolving complex technical issues, and mentoring tea
Experience: 1 - 2 years
· Handled customer concerns related to online orders, tracking, and delivery issues · Coordinated with logistics teams for overseas and delayed shipments · Ensured accurate order status updates and resolution of escalated concerns · Delivered high-quality customer service in a fast-paced retail environment
Experience: 1 - 2 years
Assisted members with Medicare eligibility, benefits, coverage, and billing concerns Handled prescription coverage issues and provider network inquiries Delivered accurate healthcare information while maintaining compliance and empathy
Experience: 2 - 5 years
Resolved customer issues through technical troubleshooting and account support · Delivered consistent upselling and retention strategies · Maintained high customer satisfaction and exceeded required metrics
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