Customer Support Specialist, Digital Creator with Social Media Management Skills

-Brand Identity & Design: Designed logos and promotional posters using Adobe Creative Suite, Blender, and Canva, ensuring all visual assets aligned with client branding and quality standards. -Multimedia Production: Produced and edited short-form and long-form videos and animations, managing the full creative workflow from initial concept to final export. -Project Management: Balanced multiple client deadlines and varying project scopes, adapting quickly to feedback and learning new platforms as required by the project. -Custom Merchandise: Translated client visions into tangible, handcrafted products (e.g., crochet, invitations) through iterative prototyping and creative problem-solving. -Social Media Management: Managed and created content for my own creative social media account and brand while learning. These mini projects are lyric videos and motion graphics (kinetic typography). (https://www.youtube.com/@LYRICMOVES)

Supported the Core Team of a ride-sharing campaign (UK Account) -Demonstrated strong written communication skills to provide clear, empathetic, and professional support to users through email. -Handled high-volume non-voice interactions efficiently while meeting KPI standards.

Supported the Safety Team of a ride-sharing campaign (UK Account) -Handled email, outbound, and inbound contacts related to safety concerns, policy violations, and user reports while following strict safety and confidentiality guidelines. -Assessed and documented safety risks accurately, applying policies to determine appropriate actions and escalations. -Provided calm, empathetic support to time-sensitive safety incidents and coordinated with internal teams to ensure proper resolution.

Brand Identity & Design: Designed logos and promotional posters using Adobe Creative Suite, Blender, and Canva, ensuring all visual assets aligned with client branding and quality standards. Multimedia Production: Produced and edited short-form and long-form videos and animations, managing the full creative workflow from initial concept to final export. Project Management: Balanced multiple client deadlines and varying project scopes, adapting quickly to feedback and learning new platforms as required by the project. Custom Merchandise: Translated client visions into tangible, handcrafted products (e.g., crochet, invitations) through iterative prototyping and creative problem-solving. Social Media Management: Managed and created content for my own creative social media account and brand while learning. These mini projects are lyric videos and motion graphics (kinetic typography). (https://www.youtube.com/@LYRICMOVES)

Brand Identity & Design: Designed logos and promotional posters using Adobe Creative Suite, Blender, and Canva, ensuring all visual assets aligned with client branding and quality standards. Multimedia Production: Produced and edited short-form and long-form videos and animations, managing the full creative workflow from initial concept to final export. Project Management: Balanced multiple client deadlines and varying project scopes, adapting quickly to feedback and learning new platforms as required by the project. Custom Merchandise: Translated client visions into tangible, handcrafted products (e.g., crochet, invitations) through iterative prototyping and creative problem-solving. Social Media Management: Managed and created content for my own creative social media account and brand while learning. These mini projects are lyric videos and motion graphics (kinetic typography). (https://www.youtube.com/@LYRICMOVES)

Served as a mentor for new hires (UK Account) -Trained new team members on written communication standards, knowledge base usage, and escalation procedures. -Reviewed and audited new hires’ email and responses, providing constructive feedback to improve clarity, accuracy, and professionalism. -Applied data analysis and dashboard creation when assisting learning experience leaders in tracking new hire progress, identifying knowledge gaps, and recommending additional coaching. -Used creative background to help create training materials, visual guides, or polished presentations for the team.

Brand Identity & Design: Designed logos and promotional posters using Adobe Creative Suite, Blender, and Canva, ensuring all visual assets aligned with client branding and quality standards. Multimedia Production: Produced and edited short-form and long-form videos and animations, managing the full creative workflow from initial concept to final export. Project Management: Balanced multiple client deadlines and varying project scopes, adapting quickly to feedback and learning new platforms as required by the project. Custom Merchandise: Translated client visions into tangible, handcrafted products (e.g., crochet, invitations) through iterative prototyping and creative problem-solving. Social Media Management: Managed and created content for my own creative social media account and brand while learning. These mini projects are lyric videos and motion graphics (kinetic typography). (https://www.youtube.com/@LYRICMOVES)