HR Helpdesk VA | Inbox & Customer Support Specialist | CRM (ServiceNow) & Admin

I have strong experience supporting HR and business operations through accurate data management, CRM updates, and administrative coordination. My responsibilities include maintaining HRIS and CRM records, encoding and organizing employee and client data, preparing reports, managing calendars and schedules, and ensuring all documentation is complete and accurate. I am highly detail-oriented and ensure data integrity across all systems to support efficient and smooth business operations.

I have extensive experience managing high-volume communication channels including email and chat support in fast-paced environments. I handle employee and customer inquiries, prioritize and resolve concerns efficiently, and ensure clear, professional communication at all times. I am skilled in multitasking across multiple conversations while maintaining accuracy, empathy, and responsiveness. My focus is on delivering fast, structured, and high-quality support that improves user satisfaction and response time.

I have strong experience supporting HR helpdesk operations by handling employee inquiries, coordinating HR requests, and maintaining accurate HR records. My tasks included responding to employee concerns, managing HR tickets, assisting with onboarding and documentation, and ensuring proper tracking of HR-related cases using HRIS and systems like ServiceNow. I am experienced in working with confidential information, ensuring accuracy, and providing timely support to employees and HR teams.

I have hands-on experience using HR and support tools including ServiceNow HRSD, CRM systems, Google Workspace (Gmail, Docs, Sheets), and Microsoft Excel. I am confident in quickly learning new platforms and adapting to different workflows depending on business needs. My technical strength lies in using these tools to manage data, support HR processes, and improve operational efficiency.

I have strong experience ensuring data accuracy across HR systems, CRM platforms, and administrative databases. My responsibilities include reviewing and validating entries, correcting inconsistencies, updating records, and maintaining clean and reliable datasets. I am highly detail-oriented and understand the importance of data integrity in supporting HR decisions and business operations. I consistently deliver accurate and well-organized outputs.