Customer Service Representative in Finance Industry (August 2023 - May 2025) | L

Overview

Looking for full-time work (8 hours/day)

at $4.32/hour ($832.00/month)

Bachelor's degree

Last Active

June 3rd, 2026 (8 days ago)

Member Since

December 27th, 2025

Profile Description

I started my career on the front lines — handling inbound customer service calls in the finance industry, where I learned the art of listening, problem-solving, and delivering results under pressure. That foundation shaped everything that followed.

From there, I grew into a Learning Apprentice, where I got hands-on experience in training and development. I helped create learning events, built feedback mechanisms that actually worked, and monitored associate performance to support the team in hitting their goals. Along the way, I also took on back-office responsibilities — reviewing customer accounts, catching errors, and making sure every piece of information was accurate and up to date.

Today, I work as a Mortgage Servicer at PHH Mortgage, where I assist borrowers with their mortgage inquiries and help them navigate the process with confidence.
Whether I'm on a call, behind a screen, or working through a complex task — I show up organized, detail-oriented, and ready to make things run smoothly.