Administrative & Operations VA | CRM Management & Customer Support | Data Analys

Handled 30+ customer interactions daily through phone, chat, and email while maintaining high accuracy and customer satisfaction. At Amazon, processed 200+ tasks daily, including product quality investigations, customer issue resolution, and case management. Experienced with multiple CRM systems to manage customer information, track cases, and maintain accurate records efficiently

Analyzed and interpreted sales, website, and operational data to identify trends, track KPIs, and support business decisions. Built and maintained dashboards and reports using Excel and Google Sheets to improve visibility and performance monitoring

Supported business operations by managing schedules, reports, CRM systems, customer communications, SOPs, and team coordination. Skilled at prioritizing tasks, improving workflows, and keeping day to day operations running smoothly

Experienced using multiple CRM platforms, including Salesforce, GymSales, GymMaster, Genesis, and Amazon internal systems. Skilled in maintaining customer records, processing requests, tracking cases, and ensuring accurate data management while delivering excellent customer support

Supported social media management by scheduling posts, engaging with customers, monitoring account activity, and maintaining brand consistency. Experienced in using social media as a channel for customer communication and business growth

Experienced in high volume data entry and record management across multiple platforms, including CRM systems, Excel, and Google Sheets. At Amazon, processed 200+ tasks daily while maintaining strict accuracy standards. Skilled in organizing data, updating records, and creating reports to support business operations.

Managed shared and executive inboxes by organizing emails, responding to inquiries, prioritizing urgent matters, and maintaining timely communication. Experienced using Outlook and Google Workspace to support daily business operations

Supported SEO initiatives by optimizing website content, monitoring performance using Google Analytics and Ahrefs, and assisting with content updates.

Assisted in managing projects by tracking tasks, updating progress, coordinating schedules, and ensuring deadlines were met.

Assisted with identifying potential clients, maintaining prospect lists, and organizing lead information using spreadsheets and CRM tools.

Utilized Excel and Google Sheets to organize data, create trackers, generate reports, and monitor key performance metrics.

Managed calendars, scheduled meetings, coordinated appointments, and ensured timely follow-ups to support smooth daily operations.

Created and maintained documentation, process guides, checklists, and SOPs to improve workflow efficiency, ensure consistency, and support team collaboration. Experienced documenting reports, CRM processes, and administrative procedures.

Conducted online research to gather information, identify trends, and support business decisions, projects, and administrative tasks.

Coordinated schedules, appointments, and team activities while prioritizing tasks and communicating updates effectively.