Order Fulfillment Specialist | E-Commerce Operations | Amazon & Multi-Channel DT

Experienced in e-commerce inventory management as a secondary competency supporting DTC fulfillment operations across Amazon Seller Central and Shopify. Built reorder point models in Google Sheets tied to sales velocity, lead times, and seasonal trends — preventing inventory gaps from causing downstream fulfillment failures. Monitored FBA inventory health metrics including sell-through rate, excess inventory, and stranded listings to minimize storage fees and protect Buy Box eligibility. Coordinated with a backend ERP specialist on data extraction to support replenishment decisions.

Sole owner of post-dispatch order fulfillment operations for DTC brands across Amazon (FBA/FBM), Shopify, eBay, Walmart, Best Buy, and Newegg — serving customers in the US, EU, UK, Canada, Australia, and global markets. Managed 500+ orders per month in real time, detecting stalled shipments (48+ hours no carrier movement) and escalating to 3PL partners and stakeholders before customer complaints were generated. Coordinated directly with couriers and 3PL providers to resolve pick-up delays, scan gaps, and misroutes. Maintained escalation logs and chargeback recovery documentation. Improved order accuracy and fulfillment efficiency by 30%.

End-to-end logistics coordinator with 8+ years managing international and domestic shipments for DTC brands across six e-commerce channels. Tracked 3PL and carrier SLA compliance, flagging recurring failures — pick-up delays, scan gaps, misroutes — to supply chain leadership with documented evidence. Generated shipping labels and processed import/export documentation for shipments to the US, EU, UK, Canada, and Australia using ShipStation and carrier portals. Built Google Sheets dashboards for real-time shipment tracking, escalation logging, and fulfillment KPI reporting.