Jack

IT Service Desk

45 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.70/hour ($1,090.91/month)

Associates degree

Last Active

May 16th, 2026 (27 days ago)

Member Since

November 13th, 2025

Profile Description

I am an IT Service Desk professional with over eight years of experience. Throughout my career, I have developed strong expertise in MS Office, Active Directory, Workspace, networking and personal printers, virtual desktop environments, Azure, Entra ID, Citrix, and various ticketing tools used for i ---------- and request management.

Top Skills

Other Skills

License provisioning

Experience: 5 - 10 years

Diagnose and resolve VPN connectivity issues, perform software reinstalls, and validate security certificates.

Experience: 2 - 5 years

Diagnose and resolve VMware application issues, manage stuck sessions, and perform password resets.

Add and remove licenses, ensuring proper management of Microsoft user accounts.

Experience: 5 - 10 years

Experienced in installing and configuring software on Windows PCs and laptops.

Experience: 2 - 5 years

Validated user profiles and provided technical troubleshooting support.

Experience: 5 - 10 years

Executed password resets and provided technical troubleshooting support.

Experience: 5 - 10 years

Deliver technical troubleshooting and issue-resolution support.

Experience: 5 - 10 years

Create and manage tickets in ServiceNow to address and resolve user issues.

Experience: 5 - 10 years

Executed password resets, license provisioning, and user account activation

Basic Information

Age
37
Gender
Male
Website
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Address
Tests Taken
IQ
Score:  123
DISC
Dominance: 29%
Influence: 37%
Steadiness: 20%
Compliance: 14%
English
C2(Advanced/Mastery)
Government ID
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