Customer expert specialist, Sales Representative (Inbound/Ou

As a Customer Service Representative (Former) Harry & David, I deliver outstanding support while actively contributing to sales growth. I assist customers by answering inquiries, processing orders, and recommending products to enhance their shopping experience. Using strong communication and product knowledge, I help convert inquiries into sales and build lasting customer relationships. Skilled in CRM and order management, I ensure efficient, friendly service that supports the company’s sales goals.

Delivered high-volume inbound customer support for UnitedHealthcare members and providers, resolving complex inquiries on benefits, claims, and billing with accuracy, empathy, and strict HIPAA compliance, while consistently meeting performance targets

As a former SSE(Scottish and Southern Energy) Sales Representative, I developed a strong understanding of the company's energy products and services, enabling me to provide tailored solutions to customers. This included: Energy Tariffs & Plans: Comprehensive knowledge of SSE’s range of electricity and gas tariffs, Smart Meters: real-time energy tracking, accurate billing, and energy efficiency. Confident in explaining the installation process and resolving customer concerns. Green & Renewable Energy Solutions: Promoted SSE’s green energy tariffs and initiatives, helping customers make more environmentally responsible energy choices. Explained how renewable sources like wind and solar contribute to energy supply. Home Services: Informed customers about additional services such as boiler care, heating cover, and electrical maintenance. Customer Portals & Digital Tools: Guided customers through the use of SSE’s online portal and mobile app, including submitting meter readings, managing accounts, and making payments. Regulatory Awareness: Maintained compliance with Ofgem regulations and ensured all product offerings were explained clearly, without misleading information, to support ethical selling practices.