Support Specialist | Back Office | Customer Service | Chat and Email Support

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.62/hour ($890.91/month)

Bachelor's degree

Last Active

July 21st, 2026 (today)

Member Since

September 19th, 2025

Profile Description

Over 14 years of BPO industry experience, mainly handled customer service (via chat and email modalities) and back-office support. Well versed in handling huge volume of tickets/tasks as well as large-scale data entry or admin work.
Currently employed as a part time customer service and administrator in an e-commerce business. 100% flexible time so I can focus on full time roles.

Accuracy, productivity, time-management, and integrity, these are some of my core skills in helping your business grow.

Hit me up!

Top Skills

Customer Support » Email Support

Experience: 10+ years

Provided timely, accurate, and effective resolution to user requests via ticketing tools (Salesforce and Cases 2.0). Recognized for consistency, accuracy, and team support, which includes assisting new hires during probationary period, quality assurance, and certifications. Delivered advanced technical and account-related resolutions, which include billing and account-specific inquiries.

Office and Administration » Data Entry

Experience: 5 - 10 years

Provided timely and accurate processing of vendor rebates via spreadsheet and macros. Handled large-scale requests of data entry, analysis, and processing using spreadsheets and ran macros using Impulse.

Other Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Customer Support » Technical Support

Experience: 2 - 5 years

Provided timely and accurate resolution for users’ concerns via ticketing tool (Zendesk). Supported both email and chat modalities. Delivered advanced technical and account-related resolutions, which include billing and account-specific inquiries.

Basic Information

Age: 42

Gender: Male

Website: Sign Up with Pro Account to View

Address: Calamba, Laguna

Tests Taken: IQ
Score: 98: DISC
Dominance: 38
Influence: 18
Steadiness: 26
Compliance: 18: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“"The process with OnlineJobs.ph was unbelieveably easy and simple. ..It's literally been game changing for me and for my life."”