Customer Service Representative, Order Entry Specialist, Claims and Returns, Tra

Processed purchase orders accurately and monitored order status through internal tracking systems. Managed shipment claims, replacements, returns (RMA), and invoicing while coordinating with Supply Chain on inventory and restocking updates. Provided customers with order tracking information, explained freight charges, and collaborated with carriers and internal teams to resolve delivery and order-related issues efficiently.

Provided exceptional customer support by assisting with membership enrollment, account setup, and payment method configuration. Addressed customer inquiries, monitored account status, processed replacements and refunds, and supported retention initiatives. Resolved billing concerns, including disputed or unauthorized charges, while guiding customers through the purchasing process and ensuring a positive customer experience.

Processed purchase orders, invoices, RMAs, and reorders accurately and in a timely manner. Monitored order status, tracked shipments, provided tracking updates, and coordinated with Supply Chain on inventory availability and restocking dates. Managed UPS/FedEx claims, replacements, returns, and resolutions for lost, damaged, missing, or incorrect shipments. Communicated with customers, vendors, and internal teams to resolve order, artwork, and delivery issues while ensuring excellent customer service. Drafted professional emails, forwarded inquiries to Account Executives, and followed up on sample approvals and customer requests.

Provided technical support by assisting customers with app-related issues, troubleshooting technical concerns, and guiding users through installation and redemption processes. Delivered clear, step-by-step instructions across various devices to resolve issues efficiently and ensure a positive user experience.

Provided administrative and order management support by drafting professional emails, forwarding inquiries to Account Executives, issuing invoices, and processing purchase orders accurately. Monitored order status, handled sample requests and re-orders, sent artwork proofs to clients, followed up on pending approvals, and tracked shipments. Served as a liaison between customers and print vendors to resolve order, production, and artwork-related concerns efficiently.