Jesse

The Technical Specialist, The Versatile Hybrid (Focus on Support & CRM)

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Overview

Looking for full-time work (8 hours/day)

at $4.71/hour ($909.12/month)

Bachelors degree

Last Active

June 5th, 2026 (5 days ago)

Member Since

July 21st, 2025

Profile Description

I am a versatile professional with over 13 years of experience at Qualfon Philippines, specializing in IT Application Support and Customer Operations. My career is built on a strong foundation of 10 years in high-level customer service, which I successfully leveraged into 3 years as an IT Application Support and Carrier Analyst.
I possess a technical toolkit that includes I ---------- Management (JIRA), Application Troubleshooting, and Basic SQL, alongside a deep expertise in Carrier Coordination and Root Cause Analysis. Beyond my technical skills, my background in Nursing has instilled in me a disciplined approach to documentation, quality compliance, and remains the backbone of my ability to stay calm and effective in fast-paced, high-pressure environments."

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

Other Skills

Project Management » Jira

Experience: 1 - 2 years

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Technical Support

Experience: 5 - 10 years

Software » Databases » MySQL

Experience: Less than 6 months

Software » Databases » PostgreSQL

Experience: 1 - 2 years

Basic Information

Age
36
Gender
Male
Website
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Address
Tests Taken
None
Government ID
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