Experienced in customer support, remote help desk operations, technical troubles

I have strong experience in technical support, specializing in remote troubleshooting, device management, and resolving connectivity issues for business clients. I’ve worked with tools like Microsoft Intune, ConnectWise, and various CRM platforms to handle technical inquiries efficiently. My focus is always on quick resolution, clear communication, and delivering reliable support in fast-paced environments.

I have over 8 years of experience in customer service, handling inquiries, billing concerns, and technical support for both B2B and B2C clients. I’m skilled in resolving issues through phone, chat, and email while maintaining high customer satisfaction. I’m known for my ability to stay calm under pressure, communicate clearly, and deliver fast, accurate service in every interaction.

I have hands-on experience as a Help Desk Specialist, providing Level 1 and Level 2 support for device management, software issues, and account-related concerns. I’ve handled ticket escalations, remote troubleshooting, and technical assistance using tools like Microsoft Intune, ConnectWise, and Zendesk. I’m committed to resolving issues efficiently, maintaining service levels, and ensuring a seamless support experience for both clients and internal teams.

I have solid experience in appointment setting for B2B clients, handling outbound calls, follow-ups, and lead qualification. I consistently met daily targets by dialing high-volume lead lists using tools like RingCentral and CRM platforms. I’m skilled in client engagement, objection handling, and securing confirmed appointments.