Executive Assistant | Operations Manager | B2B/B2C Sales Spe

I have strong experience in sales, especially in handling outbound calls to U.S. customers. My main role is to reach out to potential clients, introduce the products or services, and guide them through the benefits to spark interest and generate leads. I focus on building rapport quickly, asking the right questions, and qualifying each customer based on their needs. At Advance Solar Solutions, I speak with homeowners in the U.S. about solar energy options, explain how solar can reduce their bills, and pre-qualify them for installation. I’ve consistently hit targets and helped close deals by passing quality leads to the closer or sales team. I’m confident in communication, patient with objections, and skilled at turning cold calls into real opportunities. My approach is focused, respectful, and always customer-centered.

I have solid experience in technical support, helping customers with service-related issues, device troubleshooting, and account concerns. I assisted users with mobile network problems, billing errors, SIM and device activation, and guided them through technical steps in a way that was easy to understand. At Sprint and T-Mobile, I handled both basic and advanced concerns, including phone setup, service outages, and connectivity issues. I worked with different tools to troubleshoot in real-time while keeping the customer informed and calm throughout the process. I’m confident in explaining technical steps clearly, even to non-technical customers, and I always aim to resolve issues efficiently while keeping a positive tone.

I have over 6 years of experience in customer service, helping U.S.-based customers from industries like telecom, satellite radio, healthcare, and solar. I’ve handled calls, chats, and emails, making sure customers receive the support they need, whether it’s about billing, account concerns, or product issues. At Sprint and T-Mobile, I assisted customers with mobile services by answering questions, resolving concerns, and making sure they stayed satisfied. At SiriusXM, I helped subscribers with account setup, renewals, and service-related questions, making sure everything was explained clearly. With Clipboard Health, I worked closely with healthcare providers to collect accurate data and ensure proper coordination. Currently, I do outbound calls for a solar company where I explain the benefits of solar energy and qualify potential clients. I’m confident when speaking with people, I stay calm under pressure, and I always focus on solving problems in a clear and professional way.

Content & Script Writer | Storytelling for Video, Ads, and Digital Media I specialize in crafting compelling, purpose-driven content that connects with audiences across platforms. With a focus on clarity, creativity, and conversion, I write scripts, captions, and copy that bring ideas to life whether for video production, brand messaging, or voiceover delivery. Key Skills: • Video Scripts – Engaging scripts for YouTube, TikTok, Reels, ads, and branded content. • Voiceover Scripts – Clear, natural-sounding dialogue for AI-generated or human voiceovers. • Captions & Hooks – Scroll-stopping captions, headlines, and call-to-actions tailored to your audience. • Brand Messaging – Writing that aligns with tone, voice, and identity for consistent storytelling across media. • Short & Long-Form Content – From social media copy to full-length scripts, tailored to your goals and platform.

Video Content Creator | AI Tools, Subtitles & Voiceovers Specialist I create high-performing, visually engaging content powered by advanced AI technologies. My work focuses on delivering clarity, consistency, and creativity across digital platforms. Core competencies include: • Video Production & Editing Expert in editing short-form and long-form video content using modern techniques, with a focus on storytelling, visual flow, and audience retention. • AI Integration Proficient in AI tools such as CapCut, Canva, and 11 Labs to streamline editing workflows, generate high-quality voiceovers, and enhance visual storytelling with speed and precision. • Voiceover Generation & Subtitling Capable of producing natural-sounding AI voiceovers and embedding synchronized, branded subtitles to maximize accessibility and engagement. • Short-Form Content Optimization Specialized in crafting viral-ready content for TikTok, Instagram Reels, and YouTube Shorts using platform-specific formats, hooks, and pacing. • Visual Branding & Consistency Detail-oriented with a strong eye for design — ensuring font choices, graphics, and animations align seamlessly with brand aesthetics and messaging. I bridge creativity and technology to deliver video content that not only captures attention but also reinforces brand identity and drives results.

AI-Powered Video & Content Editor | AI-Enhanced Visual Storyteller I specialize in producing high-quality, visually compelling content by leveraging advanced AI tools and industry-standard editing techniques. With a focus on clarity, engagement, and brand alignment, my expertise includes: Video Editing & Post-Production Skilled in crafting polished, impactful videos with seamless transitions, refined timing, and dynamic pacing optimized for short-form platforms such as TikTok, Reels, and YouTube Shorts. AI-Driven Content Enhancement Proficient in utilizing tools such as CapCut, Canva, and 11 Labs to automate workflows, enhance creative output, and accelerate content delivery — ensuring high efficiency without compromising quality. Voiceover Integration & Subtitling Experienced in generating professional-grade voiceovers using AI voice synthesis, paired with accurate, synchronized subtitles to improve accessibility, viewer retention, and engagement. Platform-Specific Optimization Deep understanding of platform trends and algorithmic behavior to tailor content for maximum reach and performance across social media channels. Branding & Visual Consistency Expertise in font selection, color grading, and layout design to ensure visual cohesion and alignment with brand identity across all media assets. I combine creativity with technology to deliver content that not only looks exceptional but also drives meaningful results.

I have hands-on experience in data collection, mainly working with healthcare providers and staff. My role involved reaching out to clinics and facilities, gathering accurate and detailed information, and updating records in real-time. I made sure all the data I collected was complete, organized, and entered correctly into the system. I handled a high volume of calls daily, verified schedules, and followed up when needed to keep everything up to date. I always paid close attention to accuracy and timelines, especially when dealing with sensitive or time-critical information. I’m very organized, reliable, and comfortable working with spreadsheets, forms, and CRM tools to manage and review data.