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Customer Service Representative / Escalation Representative / Assistant Team Leade

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Overview

Looking for part-time work (6 hours/day)

at $4.97/hour ($720.00/month)

Bachelors degree

Last Active

June 5th, 2026 (4 days ago)

Member Since

July 5th, 2025

Profile Description

Healthcare Account. 3 Years Experience
I worked as a Customer Service and Escalation Representative handling healthcare providers' concerns related to patients. medical claims, appeals, and medical records. My responsibilities included taking inbound calls, resolving escalated issues, adjusting claims, and providing updates to providers through outbound calls.
Eventually, I was promoted to Assistant Team Leader, where I helped manage daily team performance, handled high-level escalations, and provided support and coaching to junior agents. I also collaborated closely with leadership and other departments to ensure process improvements and smooth issue resolution.
Through this role, I developed strong leadership skills, a deep understanding of claims processes, and the ability to work efficiently under pressure while maintaining quality service.

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