Rodulfo
Human resources / Virtual Support Specialist / Outbound Sales Specialist
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $2.81/hour ($545.44/month)
Bachelors degree
Last Active
June 2nd, 2026 (4 days ago)
Member Since
June 25th, 2025
Profile Description
I am a highly organized and results-driven professional with a diverse background in customer service, administrative support, lead generation, and human resources. My experience includes conducting high-volume cold calls, generating qualified leads for real estate and commercial clients, and scheduling appointments that contributed to successful conversions. I have a strong foundation in administrative tasks such as managing policyholder databases, processing insurance documents, and maintaining accurate records using various systems. Skilled in
Top Skills
Real Estate » Cold Calling
Experience: 2 - 5 years
Conducted high-volume cold calls to homeowners sourced from property websites, generating qualified leads for real estate clients. Scheduled appointments between motivated home sellers and real estate agents, contributing to successful closings and conversions. Initiated outbound calls to commercial establishments, persuading maintenance managers to receive and review the company’s service catalog. Maintained accurate call logs and lead data, supporting campaign tracking and performance analysis.
Customer Support » Customer Service
Experience: 2 - 5 years
• Responded to policyholder inquiries regarding coverage, claims, billing, and benefits via phone, email, and chat. • Explained insurance terms, policy details, and claim outcomes in clear, customer-friendly language. • Verified patient eligibility and benefits for medical, dental, vision, and prescription coverage. • Resolved escalated issues related to denied claims, prior authorizations, and out-of-network services. • Processed and tracked claims, ensuring accuracy and timely resolution. • Collaborated with providers, billing departments, and internal teams to resolve complex claim issues. • Maintained up-to-date knowledge of healthcare regulations (e.g., HIPAA, ACA) and insurance guidelines. • Logged all customer interactions in CRM systems, ensuring detailed and accurate case documentation. • Educated members on plan options during open enrollment periods and life event changes. • Identified and flagged potential fraud or billing discrepancies for investigation.
Conducted high-volume cold calls to homeowners sourced from property websites, generating qualified leads for real estate clients. Scheduled appointments between motivated home sellers and real estate agents, contributing to successful closings and conversions. Initiated outbound calls to commercial establishments, persuading maintenance managers to receive and review the company’s service catalog. Maintained accurate call logs and lead data, supporting campaign tracking and performance analysis.
Other Skills
Human Resources
Experience: Less than 6 months
• Recruitment & Talent Acquisition • Onboarding & Orientation • Employee Relations • Performance Management • Compensation & Benefits • Training & Development • HR Policy Implementation • Workforce Planning • Exit Interviews & Offboarding
Basic Information
- Age
- 30
- Gender
- Male
- Website
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- Address
- Tests Taken
- None
- Government ID
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