Sales and Marketing, Quality Assurance Analyst and Customer Service

In my more than 3 years of experience as customer support/service specialist, I have been recognized as Top Performer for consistently exceeding performance metrics and was awarded as Top Performer in the first month of call handling for sales targets.

Promoted to a regular QA position after excelling as a temporary QA within one month. Reported directly to the Australian client, ensuring alignment with quality standards and client expectations. Delivered coaching sessions to agents, improving performance and compliance with key metrics. Managed diverse accounts, transitioning from local agents to third-party and onshore teams Completed Lean Six Sigma White Belt training to improve internal processes.

Increased social media reach by over 1,000% through improved engagement and branding. Designed the company’s year-end giveaways, aligning with branding and client appreciation strategies.

I am affiliated with a cooperative of online sellers with over 15,000 members. I was elected by the General Assembly as an Audit Committee Member and was elected by the committee as the Chairperson of Audit Committee. As the Audit Committee Chairperson, I am managing and leading the committee with 3 members including my self and the Internal Audit Team of the Cooperative. I review the Internal Auditor's report covering the operations and financial audit while the committee directly audit the committees. I periodically report the Board of Directors providing insights and recommendations to the risk identified and the discussing the reports.

I have an extensive sales experience on bpo setting and local setting. I worked as sales representative in a BPO Company handling prospect customer, existing customer and doing customer retention on the side. Also, I handled Sales and Marketing in a local Labor Sourcing Company doing B2B Sales to a medium to large companies within F&B industry, Hotel Management, Galleries, Logistics, Retail and Utility Companies. Closed sales with several International Company within F&B as well local companies. I handled end to end sales process and initiated creating onboarding process, cross-departmental collaboration, lead generation process and sales tracker.