Executive / Administrative Assistant and Operations Support

Coordinated complex calendars, including meetings across multiple time zones, with proactive time blocking, follow-ups, and conflict resolution for executives and teams.

For the past 4 years, I managed multiple inboxes including shared mailboxes and executive inboxes, prioritizing and delegating tasks, responding to inquiries, and flagging urgent deliverables, in a timely and professional manner.

Supported day-to-day operations for leadership by handling scheduling, documentation, internal communications, and follow-ups, keeping operations smooth and focused. Used tools like Trello, Google Sheets, MS Planner, and Asana to assign, update, and follow through on team and individual tasks—keeping projects on track and stakeholders informed.

Monitored training and system performance metrics, flagged inefficiencies, and provided actionable insights that led to improved user engagement and program effectiveness.

Managed platforms such as Docebo, TalentLMS, Hiring Branch and Cornerstone—configuring courses, managing user access, and resolving technical issues to ensure seamless learning delivery across global teams.

Delivered high-quality support in customer-facing and internal roles, maintaining empathy, professionalism, and problem-solving across phone, email, chat, and ticketing platforms.

Worked with HR, IT, L&D, and leadership teams across multiple sites and time zones to deliver cohesive support and training experiences at scale.

Created SOPs, process flows, and operational guidelines to support scaling and efficiency, while identifying gaps and recommending workflow improvements.