Genesis
Team Leader | Customer Service Excellence | Operations Management
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $2.84/hour ($545.44/month)
Bachelors degree
Last Active
June 23rd, 2026 (6 days ago)
Member Since
June 4th, 2025
Profile Description
Hi! I’m Genesis Quiambao, a 22-year-old aspiring Virtual Assistant with over 3 years of customer service experience and 6 months of leadership experience in the BPO industry.
I started my career at 18 as a Customer Service Representative supporting e-commerce merchants through
After 3 years, I was promoted to Team Leader where I managed up to 30 agents. I later transitioned to a U.S. healthcare account and was trained as a Prior Authorization Specialist, handling escalations and assisting Medicare members with their pharmacy benefits.
I bring professionalism, adaptability, and a results-driven mindset, and I’m passionate about helping clients grow their businesses and deliver excellent customer experiences.
Top Skills
E-Commerce » Wholesale Sourcing
Experience: Less than 6 months
Worked with Wholesale platforms, helping vendors & buyers with smooth, stress-free experiences.
Customer Support » Chat Support
Experience: 2 - 5 years
3+ years of friendly, high-energy customer support via chat and email. Handled high volumes of support tickets with a smile, always hitting response time goals!
Customer Support » Customer Service
Experience: 2 - 5 years
I’ve assisted online shoppers with everything from tracking orders and answering product inquiries to handling returns and resolving issues.
Other Skills
Customer Support » Ecommerce » B2B
Experience: 2 - 5 years
A wholesale marketplace where brands sell products directly to retailers, making it easy for shops to discover, order, and restock from multiple vendors in one place.
Office and Administration » Team Leadership
Experience: Less than 6 months
Office and Administration » Teamwork
Experience: 2 - 5 years
Basic Information
- Age
- 23
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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