Hi! I’m
Experience: 2 - 5 years
I have strong customer service skills developed through years of handling customer inquiries, complaints, and account concerns. I focus on providing clear communication, empathy, and efficient problem resolution to ensure every customer feels valued and satisfied. My experience has taught me how to stay calm under pressure, adapt to different customer personalities, and maintain a professional tone in every interaction.
Experience: 6 months - 1 year
I have hands-on experience making outbound. I always make sure to follow scripts and CMS guidelines while keeping the conversation natural and friendly. Understands how important it is to explain benefits clearly, handle concerns with patience, and protect personal information under HIPAA rules. I take pride in being approachable, goal-oriented, and committed to helping every customer feel confident and cared for during the process.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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