Virtual Assistant & Customer Support Specialist | 3+ Years Experience

I have nearly 3 years of remote experience handling customer support via live chat, email, and messaging platforms. I specialize in managing inquiries, resolving order concerns, and processing refunds quickly while maintaining high customer satisfaction.

I use CRM and customer ticketing systems to track client interactions, handle order inquiries, and organize contact details. This ensures all customer histories are accurately logged and team workflows stay synchronized.

My attention to detail comes from managing customer orders, tracking refunds, and conducting lead generation research. I ensure data is accurately logged into spreadsheets, emails are meticulously organized, and client workflows remain error-free.

I have built a solid foundation in Shopify basics through a combination of self-learning and support-related tasks. I am familiar with the platform's backend operations, including order fulfillment, basic product management, and handling customer inquiries related to e-commerce storefronts.

I know the basics of Make.com for setting up simple workflow automations and connecting different applications. In addition to Make.com, I also know n8n and understand how to navigate its interface to build basic data and task automation pipelines.

I am familiar with the basics of video editing, focusing on short-form content creation. I know how to navigate timelines, perform clean cuts, add transitions, overlay text, and synchronize audio to create simple, engaging videos for digital platforms.

I have been learning the basics of Canva to create simple graphics and visual assets for digital platforms. I use it alongside my administrative and support tasks to help design basic social media content and media support for clients.

I have been learning the basics of CapCut and exploring its features for video editing. I am familiar with basic cuts, transitions, adding text, and assembling simple short-form video content to support creative media tasks.