Lovenia

Client Success & Technical Support Agent

Verified

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Overview

Looking for full-time work (8 hours/day)

at $6.64/hour ($1,264.00/month)

High school diploma

Last Active

August 28th, 2025 (297 days ago)

Member Since

May 13th, 2025

Profile Description

Resourceful and tech-savvy Senior Virtual Assistant with over 6 years of experience in customer service, technical support, and sales enablement across diverse industries including e-commerce, telecommunications, healthcare, and ticketing services. Proven track record in managing high-volume inquiries, resolving complex customer issues, and ensuring smooth order processing using tools like Salesforce, RingCentral, Amadeus, Zoho Desk, Freshdesk, and Excel. Adept at communicating with clients, brokers, and internal teams while handling CRM systems and inventory management platforms. Demonstrates a high level of professionalism, responsiveness, and accuracy under pressure. Known for transferring qualified leads, troubleshooting technical issues, and maintaining excellent service quality in both B2B and B2C environments.

Top Skills

Customer Support » Phone Support

Experience: 2 - 5 years

Customer Support » Customer Relationship Management

Experience: 2 - 5 years

Other Skills

Customer Support » Technical Support

Experience: Less than 6 months

Customer Support » Sales Support » Flight Booking

Experience: Less than 6 months

Customer Support » Sales Support » Ticket Booking

Experience: Less than 6 months

Basic Information

Age: 29

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cebu, Cebu

Tests Taken: IQ
Score: 98: DISC
Dominance: 37 %
Influence: 28 %
Steadiness: 30 %
Compliance: 5 %: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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