I am a detail-oriented professional with a proven track record of supporting international clients in the US and Australia. With extensive experience in full-cycle accounting and BPO operations, I specialize in maintaining 100% operational accuracy in fast-paced environments.
1. Full-Cycle Accounts Payable & Financial Operations
- End-to-End AP Management: Managed the company’s financial obligations with precision using QuickBooks Desktop and Symphony.
- Tax Compliance: Prepared and filed monthly reports for VAT and Withholding Tax (WHT), ensuring 100% regulatory compliance.
- Liquidity Tracking: Optimized company cash flow by maintaining the Cash Position Flow and updating Daily Operations Reports.
- Inventory & Audit: Streamlined monthly inventory reporting and used QuickBooks to track stock levels, proactively alerting management to discrepancies.
- Payroll & Billing: Processed vendor billings and company-wide payroll with high precision.
2. Specialized Sales Operations & Lead Management
- Sales Pipeline Acceleration: Acted as a Subject Matter Expert (SME) for Intuit QuickBooks Australia, managing end-to-end appointment setting via Chili Piper and strategic
- CRM Data Integrity: Led Salesforce data cleansing initiatives by merging duplicate records and standardizing entries to ensure a "single source of truth" for the sales team.
- Lead Qualification: Conducted high-volume cold calling and web-based research to verify and qualify prospects for senior sales executives.
- Award-Winning Performance: Recognized as the Top Subject Matter Expert for Telesales Australia, demonstrating a high level of proficiency in outbound communication and conversion.
3. High-Value Order Processing & Verification
- Data Accuracy: Managed end-to-end order entry for Intuit QuickBooks Pro Series (US), maintaining a 100% accuracy rate in customer and product data.
- Problem Resolution: Served as the primary point of contact for resolving complex order errors, payment discrepancies, and missing account information.
- Security & Verification: Performed outbound calls to verify high-value orders, strictly adhering to security and verification standards.
* Technical Stack
- Accounting: QuickBooks (Pro Series, Desktop), Symphony, Cash Flow Analysis, VAT/WHT Reporting.
- Sales/CRM: Salesforce, Chili Piper, Lead Management, Data Cleansing.
- Communication: Slack, Outbound Verifications,
Why Hire Me?
- BPO Excellence: Extensive experience supporting international clients in the US and Australia, understanding the nuances of different time zones and business cultures.
- Operational Reliability: I prioritize structured workflows and process-driven communication to ensure tasks are completed autonomously and accurately.
- Certified Professional: Hold a National Certificate II in Front Office Services, reflecting a formal foundation in professional client relations.
With a keen eye for detail, excellent problem-solving abilities, and a passion for contributing to team success, I am ready to bring my skills to a new role where I can make a meaningful impact.
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 1 - 2 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.