Customer Service Representative

I have 11 months of experience providing customer support via email, where I handled a high volumes of inquiries daily. My responsibilities included responding to customer questions, resolving issues related to orders and accounts, and providing transaction information—all while maintaining a professional tone. I'm skilled at writing clear, concise message, using templates when appropriate, and customizing responses to meet the specific needs of each customer. I also collaborated closely with internal teams to escalate technical issues and ensure timely resolutions.

I have experience handling voice support for an accounting-related account, assisting clients with billing inquiries, payment issues, account reconciliation, and general financial concerns. I'm confident in communication complex information clearly over the phone, maintaining a professional and calm tone even in high-pressure situations. I've also worked with tools such as Transfix, TriumphPay, SoftPhone, and Front to provide accurate, real time assistance. I'm detail-oriented, patient, and always aim to resolve issues efficiently while delivering excellent customer service.

I have hands-on experience in auditing within a government agency, where I was responsible for reviewing financial records, ensuring compliance with government regulations, and identifying discrepancies or irregularities. My role involved preparing audit reports, analyzing budgets and expenditures, and working closely with different departments to improve financial processes and internal controls. I am knowledgeable in public sector accounting standards, and committed to transparency and accuracy in all audit tasks.