I have experience contacting new and existing patients, explaining services, handling objections, and updating CRM systems with accurate and organized data. I am confident in building rapport quickly, maintaining professionalism under pressure, and achieving call and conversion targets.Highly motivated with hands-on experience in healthcare cold calling, appointment setting, sales support, and customer service. I specialize in engaging with patients and clients through professional inbound and outbound communication, ensuring accurate information gathering, smooth onboarding, and excellent service experience.
CORE SKILLS
• Healthcare Cold Calling
• Appointment Setting & Calendar Management
• Outbound & Inbound Customer Service
• Sales Support & Lead Conversion
• Patient Outreach & Follow-ups
• CRM Data Entry (Accurate & Organized)
• Objection Handling & Script Following
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• Time Management & Task Prioritization
• Multitasking in Fast-Paced Environments
EXPERIENCE HIGHLIGHTS
• Conduct outbound calls to patients/customers to introduce services and updates
• Assist in onboarding new patients by gathering and verifying essential information
• Schedule and manage appointments efficiently based on availability and urgency
• Handle customer concerns professionally while maintaining a calm and positive tone
• Update CRM systems with accurate notes, call results, and follow-up schedules
• Support sales and service teams by ensuring consistent communication flow
TOOLS & PLATFORMS (if applicable)
• CRM Systems (e.g., HubSpot, Salesforce, or similar)
• Google Workspace (Docs, Sheets, Gmail, Calendar)
• Dialers / VoIP Calling Systems
• Scheduling Tools
• Messaging &
Experience: Less than 6 months
Experience: 2 - 5 years
I am particulary drawn to this position because of my experience as customer service representative. and believe that my proactive attitude and commitment to excellent will align well
Experience: Less than 6 months
Experience: 6 months - 1 year
“It definitely helped transform my business and take a significant load off for me.”
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